FAQ
Delivery times
Standard size* articles, provided they are in stock, are delivered within the time limits mentioned below to the address you have communicated (from the time of collection by the transport company/delivery service).
- - Belgium: ± 1 working day
- - Europe: at least 2 working days
* The weight does not exceed 25 kg
Shipping costs
- Belgium (authorised weight between 0 and 25 kg)
- Shipping costs (VAT included) 12,5 €.
- Europe (authorised weight between 0 and 25 kg)
- Shipping costs (VAT included): table
Return conditions
The customer may, within 14 days of receiving the product, return it at his own expense. The product must be sent back undamaged and in its original packaging. Before returning the product, please request the return at http://www.vos.be/return .
After completing the form, you may send the package to the attention of Nadia.
The customer has 2 options:
- Exchange the product for another product.
- Return the product and have the purchase price refunded.
Any return is at the expense of the private or professional customer.
How do I log in?
We hebben besloten om over te schakelen naar een nieuwe inlogmethode waarbij jullie je e-mailadres en wachtwoord kunnen gebruiken om in te loggen, in plaats van het vorige systeem met de inloglink.
Deze verandering is bedoeld om jullie account nog beter te beveiligen en het inlogproces te vereenvoudigen. Door gebruik te maken van een uniek wachtwoord dat alleen jullie kennen, kunnen jullie persoonlijke gegevens beter worden beschermd.
More information around logging in, with this PDF you can create your account step by step: Login guide
To what extent do the pictures match the products?
The photos used are purely indicative. Vos NV cannot be held responsible for non-conformity between the photos used and the products themselves.
We advise to
- mail to sales@vos.be or
- call to 0032 89 49 26 73 for further questions
