FAQ

Delivery times

Standard size* articles, provided they are in stock, are delivered within the time limits mentioned below to the address you have communicated (from the time of collection by the transport company/delivery service).

  • - Belgium: ± 1 working day
  • - Europe: at least 2 working days
 
These delivery times are subject to unforeseen circumstances.
 

* The weight does not exceed 25 kg

Shipping costs

  • Belgium (authorised weight between 0 and 25 kg)
  • Shipping costs (VAT included) 12,5 €.
  • Europe (authorised weight between 0 and 25 kg)
  • Shipping costs (VAT included): table

Return conditions

The customer may, within 14 days of receiving the product, return it at his own expense. The product must be sent back undamaged and in its original packaging. Before returning the product, please request the return at http://www.vos.be/return .

The customer has 2 options: 

  • Exchange the product for a different one.
  • Return the product and have the purchase price refunded.
 

The bill for returning the product has to be paid by the private or business customer

How do I log in?

For security reasons, we do not have passwords. You will have to log in via the link you receive in your mailbox. The site will remember your IP address, so normally you will stay logged in for a while. 

If you are logging in for the first time, you must request an account. You do this as follows: Login guide

To what extent do the pictures match the products?

The photos used are purely indicative. Vos NV cannot be held responsible for non-conformity between the photos used and the products themselves. 

We advise to

  • mail to sales@vos.be or 
  • call to 0032 89 49 26 73 for further questions